Blvd. Prior to spending a day at the beach or meeting with clients, wind down with a rejuvenating dip in our family-friendly or adult-only infinity pools. Our guests praise the pool and the helpful staff in our reviews. The JW Marriott did not disappoint! Next, was check-in. © 1996 – 2020 Marriott International, Inc. All rights reserved. The resort was really empty so there were times when we were the only ones in an entire area. I had to search up recipes online to show him, and guide him on the spot. If you wish to simply relax, take a trip to our on-site, Mayan-Inspired Spa which offers ample therapeutic treatments, tennis courts, a steam room and mesmerizing ocean views. Our spacious rooms and suites boast scenic Cancun views, plush bedding, Jacuzzis, flat-panel TVs and room service. During check-in, I happily told my partner that Marriott was a good membership programme, and we were delighted that our late-check out request could be accepted. But I now know that to be a farce at the JW Marriott, built on false promises by unprofessional staff, who turn their back on you at the easiest convenience. While I felt safe I certainly had to work at it much harder than I did my other two visits. Our hotel spa offers massages, facials, steam rooms and treatments based on ancient rituals. Cleanliness: The hotel features temp checks when you arrive on the property, mats at the doors to clean your feet, and hand sanitizer dispensers near the bathrooms and elevators. Conveniently located restaurants include Tora Cancun, Harry’s, and Porfirio's Cancún. This venue is a 14-story building, built in 2001 and remodeled in 2006. Which room amenities are available at JW Marriott Cancun Resort & Spa? Our guests praise the pool and the helpful staff in our reviews. We did not experience anything negative on our 5 day trip and would recommend this location for your Cancun vacation. Nearby attractions include Playa Ballenas (0.2 miles), Club 91 (0.09 miles), and Extreme Games Cancun (0.3 miles). Response from Melissa Basto, General Manager at JW Marriott Cancun Resort & Spa. Inspired experiences. JW Marriott Cancun Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival. We will definitely be back. On behalf of the entire team at the JW Marriott Cancun Resort & Spa, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. I could not get simple drinks like a Negroni nor. JW Marriott Cancun Resort & Spa obtuvo la certificación en Mejores Lugares para Trabajar LGBT 2021 por la Fundación Human Rights Campaign (HRC), la cual promueve la inclusión de las personas Lesbianas, Gays, Bisexuales y Transgénero (LGBT) en el lugar de trabajo.-# HRCEquidadMX. As Platinum members we used suite night awards and could not be happier with our room. I would recommend this hotel in 2023 but WOULD NOT recommend in 2021. Pool chairs are side by side with little spacing meaning you were often sitting less that 6-feet from others. Both The Mark and Crosby Street Hotel are highly recommended by professional travelers. See 447 traveler reviews, 1,129 candid photos, and great deals for JW Marriott Cancun Resort & Spa, ranked #39 of 243 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Los servicios de spa de JW Marriott Cancun Resort & Spa le ofrecen la oportunidad de armonizar su estadía con su menú de tratamientos de relajación y rejuvenecimiento. Personalized services. Vedi disponibilità Da sapere A causa del Coronavirus (COVID-19) è obbligatorio indossare la mascherina in tutte le aree comuni interne. Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. As a former Marriott Ambassador Elite member (and currently a Titanium Elite member), I've stayed in many Marriott hotels and this has been one of my worst experience. Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa? Location: Blvd. (We previously had covid and recovered) Now it was time to jet set off on a warm Cancun vacation. Definitely not what one expects from a 5-star hotel. JW Marriott Cancun Resort & Spa: At a Glance. The JW Marriott Cancun Resort & Spa is located in the heart of Cancun with all the other resorts in town. The Caribbean Suite was a perfect space for two adults and two teens. Off peak redemptions are 40,000 points and peak nights are 60,000 points… Popular attractions Aquaworld and Cancun Interactive Aquarium are located nearby. 213 reviews of JW Marriott Cancun Resort & Spa "Over the past several years, my wife and I have had the opportunity to stay at both the JW Marriott and the Casa Magna. In the fitness center few - if anyone wore masks and no social distancing was enforced. Lounge in one of our beach cabanas, and make a splash in one of our several pools including our expansive infinity pool providing unrivaled views. Their beach is very well maintained and easily accessible. The staff at Club 21 was warm as always, but it was clear that preparation was lacking--for something as important as a New Year's eve dinner, the bartender did not know how to make drinks. Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi. Upon arrival I felt all covid safety precautions were taken. more. Enjoy free WiFi, free parking, and 3 outdoor pools. Delight in a budget-friendly getaway with our variety of spa, honeymoon, wellness and family-fun packages and deals. Offrant une vue époustouflante, le JW Marriott Cancun Resort & Spa propose des prestations sophistiquées et un havre de paix éblouissant. See availability The fine print Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The property features 447 ocean-facing guestrooms and suites. My partner and I stayed here for a week over New Year's and had a disappointing experience compared to other JW hotels I've stayed at in the past. We had to wait 30 mins but did arrive before official check in time. Mit einem atemberaubenden Ausblick bietet das JW Marriott Cancun Resort & Spa gehobene Annehmlichkeiten in einem umwerfenden Rückzugsort. Now $194 (Was $̶2̶9̶3̶) on Tripadvisor: JW Marriott Cancun Resort & Spa, Cancun. Reserve one of our select rooms to cherish mesmerizing beach views and enjoy access to our Club 91, a lounge boasting complimentary food stations. Sincerely, Daniela Hernandez Quality Manager, We are very loyal to Marriott and were happy to be able to travel again. Tingnan ang availability Ang fine print Dahil sa Coronavirus (COVID-19), mandatory ang pagsuot ng face mask sa lahat ng indoor common area. Read the JW Marriott Cancun Resort & Spa, Mexico hotel review on Telegraph Travel. Masks were properly worn by guests and staff in public areas. Dear Guest, We recognize your time is valuable and appreciate the feedback you have provided. Tripadvisor Plus Subscription Terms & Conditions, Hotels near JW Marriott Cancun Resort & Spa, Adults Only and Adult Friendly Resorts Cancun, Hotels near Spa at the JW Marriott Cancun Resort, Hotels near Culinary Center: Restaurant and Cooking School, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin. The hotel was gorgeous and very clean. Claim your listing for free to respond to reviews, update your profile and much more. Located in Accommodation district, this exclusive hotel offers a summer terrace, an indoor heated swimming pool and sun loungers. Now $180 (Was $̶2̶5̶9̶) on Tripadvisor: JW Marriott Cancun Resort & Spa, Cancun. Innovative spaces. Aquaworld is minutes away. There are 8 restaurants on site, along with a coffee shop/café. Yes, free parking and valet parking are available to guests. Off-peak rates begin at about $150, but rates rise to $400 and above during busy periods like spring break and winter holidays. See 449 traveler reviews, 1,129 candid photos, and great deals for JW Marriott Cancun Resort & Spa, ranked #39 of 243 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Sanitizer was readily available . We were also locked out at noon, despite receiving a late checkout when we checked in. We never saw hskping but they did a nice job cleaning and replenishing. an old-fashioned, and the poor bartender did not know how to make a whiskey sour either. View deals for JW Marriott Cancun Resort & Spa, including fully refundable rates with free cancellation. Please see our partners for more details. Disfrute del lujo atemporal en el JW Marriott Cancun Resort & Spa. The remodeled rooms are very pretty with comfy beds. Marriott still has a great membership programme, but please think twice about spending your money (or your points) at the JW Marriott. I told Alexander that this is unacceptable for him to suddenly go back on this arrangement--Alexander turned aggressive, and told me patronizingly that I can still stay on the property even if I vacate the room, totally missing the point. Of my 3 stays this property do the absolute worse at COVID protections. Bring your headphones since they do not have or allow music. I've booked JW Marriott Cancun for New year's eve so that I could ring in the new year with my partner, at a facility I thought would be enjoyable and memorable. Sophisticated rooms are outfitted with carpet and finished wood, and every one comes with an ocean view. Our family of four stayed here before Christmas to enjoy the sun and beach. You can enjoy a drink at one of the bars, which include 4 … Jw Marriott Cancun Resort And Spa is located less than 1 mile from Kukulcan Plaza and offers a fitness center and a steam room. It would have been ok to check out at 1pm, but to feign ignorance at what was clearly a lapse in process was unprofessional. Indulge in a revitalizing retreat at JW Marriott Cancun Resort & Spa, where you'll discover numerous upscale amenities including spacious, sand-toned accommodations, on-site dining and premier access to alluring destinations. If I had stayed here 2-years ago I would have given a much better rating but. Over the course of the week, I never saw a staff member cleaning contact points on doors or elevators. Marriott Proprietary Information. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera Lote 40-A, Zona Hotelera, Cancun 77500 Mexico, Hand sanitizer available to guests & staff, I would give this hotel 4.5 if it wasn’t for COVID. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. I stayed here during a different time and feel that the hotel was very lax in its COVID protection for its’ guests. jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott. The hotel staff was nice, but nothing really memorable. The sounds of the ocean truly inspire relaxation! Stay at this 5-star luxury resort in Cancun. Navette aéroport disponible moyennant des frais supplémentaires. See more questions & answers about this hotel from the Tripadvisor community. Does JW Marriott Cancun Resort & Spa offer any business services? When I checked in on NYE, I told the staff Alexander that I would like to check out at 4pm, and even wrote down on an administrative contract that Alexander handed me that I would leave at 4pm. Marriott. Top room amenities include a minibar, air conditioning, and a flat screen TV. Like others have stated, our room was not ready and we would have been "upgraded" to a lesser room if we were not attentive. Embrace luxury at JW Marriott Cancun Resort & Spa. As Titanium Elite, i am aware that I can get late check-outs (4pm), up to the approval by the hotel (not centrally through the Marriott website). The JW Marriott Cancun Resort includes the most expansive beachfront facilities in Cancun’s hotel zone with over 88,000 square feet of meeting space and nearly 900 guest rooms. Of course, this is not at all the fault of the bartender, who was earnest and keen to help, but clearly the lack of attention to detail by management to train their bartender for the holiday season. See great photos, full ratings, facilities, expert advice and book the best hotel deals. Guests of the resort are treated to two free-form swimming pools, an expansive Mayan-themed spa, and signing privileges in the restaurants and bars at the neighboring Marriott Cancun Resort. If you’re 62 years or older, you can save at least 15% on your room rate at Marriott hotels. See 449 traveller reviews, 1,129 candid photos, and great deals for JW Marriott Cancun Resort & Spa, ranked #38 of 243 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Prices are calculated as … See 395 traveller reviews, 1,048 candid photos, and great deals for JW Marriott Cancun Resort & Spa, ranked #25 of 234 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. I repeat: i wrote down on the piece of paper that I was checking out at 4pm, Alexander said yes to both my partner and I, and now just decides to tells me to vacate my room. Are there opportunities to exercise at JW Marriott Cancun Resort & Spa? JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Marble bathrooms with separate tubs and showers have plush towels and quality Aromatherapy toiletries. Which popular attractions are close to JW Marriott Cancun Resort & Spa? Feel renewed at our Mayan-Inspired Spa, complete with steam rooms, tennis courts, an Olympic-style pool and treatments based on ancient rituals. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. I told him that during check-in he said that i could check-out at 4pm, but Alexander now changed his tune and said "I did not confirm". JW Marriott Cancun Resort & Spa, Cancun: Veja 447 avaliações, 1.129 fotos e ótimas promoções para JW Marriott Cancun Resort & Spa, classificado como nº 39 de 243 hotéis em Cancun e com pontuação 4,5 de 5 no Tripadvisor. Guests praise the beach locale. Now £198 on Tripadvisor: JW Marriott Cancun Resort & Spa, Cancun. Plage privée Navette aéroport. Book JW Marriott Cancun Resort & Spa, Cancun on Tripadvisor: See 447 traveller reviews, 1,129 candid photos, and great deals for JW Marriott Cancun Resort & Spa, ranked #39 of 243 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. As Marriott Rewards member, we have stayed at many Marriott properties and we enjoying returning to Cancun year after year. The JW loungers are thick and comfortable. Now £185 on Tripadvisor: JW Marriott Cancun Resort & Spa, Cancun. Soar into savings at JW Marriott Cancun Resort & Spa. What are some of the property amenities at JW Marriott Cancun Resort & Spa? Are there any historical sites close to JW Marriott Cancun Resort & Spa? There are more places to choose from in the Cancun area. Гостям JW Marriott Cancun Resort & Spa доступны следующие услуги (может взиматься дополнительная плата): Крытый плавательный бассейн Спа и оздоровительный центр Фитнес-центр Гидромассажная ванна/джакузи After warming up with a swim, finish your workout at our fitness center featuring cardio equipment and free weights. It’s a Marriott Bonvoy category 6 property requiring 50,000 points for a standard free night redemption. Prices are the average nightly price provided by our partners and may not include all taxes and fees. When it comes to your event needs, our 20,236 square feet of elegant event space is perfect for destination weddings and company-wide conferences alike. The luxurious, 448-room JW Marriott Cancun Resort & Spa rests on a soft white-sand section of beautiful beach just off the crowded Hotel Zone. The pool complex is the real standout at the JW Marriott Cancun Resort & Spa. The JW Marriott Cancun, with its marble, pillared lobby adorned with fresh flowers, exudes an elegant feel. Door and pool staff were all very friendly. Overall, Crosby Street Hotel ranks significantly better than The Mark. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel. Own or manage this property? Prices are calculated as … He thanked me for writing down my preferred time, and said that he has noted that I will leave at 4pm However, on check-out day, my card was locked out at about 1pm. Many of the guests did not abide by mask rules, even within the hotel, and this only seemed to be enforced by hotel staff in the restaurants. Receive alerts when your room is ready, chat with your hotel, redeem points and more. Gäste genießen die eleganten Zimmer des Hotels, exklusive Restaurants, zahlreiche Pools, ein regenerierendes Spa, einen Veranstaltungsbereich und die Strandlage. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. Like the Ritz-Carlton Cancun, Marriott’s other, nearby flagship property, the JW Marriott Cancun Resort & Spa rates Five Diamonds from AAA. Renew your body, soul and mind at JW Marriott Cancun Resort & Spa. Hear from our guests about their stay from 1912 confirmed guest reviews. Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. Hotel and spa staff were great - super attentive and friendly. At JW Marriott Cancun Resort & Spa, spoil yourself to a luxury getaway. Stay at this 5-star luxury resort in Cancun. The staff speaks multiple languages, including English and Spanish. Indulge in a revitalizing retreat at JW Marriott Cancun Resort & Spa, where you'll discover numerous upscale amenities including spacious, sand-toned accommodations, on-site dining and premier access to alluring destinations. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. The rate at the time of booking was excellent. Popular attractions Aquaworld and Cancun Interactive Aquarium are located nearby. Tinatanggap ng JW Marriott Cancun Resort & Spa ang mga card na ito at may karapatang mag-hold ng amount pansamantala sa card mo bago ang iyong pagdating. I went back to Alexander, and he said that check-out was 1pm, and that I should leave my room immediately. WiFi and parking are free, and this resort also features 3 outdoor pools. Where they failed (and the other two properties I stayed at did a great job - one of which was a Marriott property) is in co trolling the guests. Dedicate a day to exploring the historical Mayan ruins and experience the area's lively clubs and bars, dancing your nights away. Face coverings are required in all indoor public areas. Although I only booked a few days before my stay, thanks to the fact that it was the off-season, paid rates started at $264 per night for an entry -level ocean-view guest room. Are any cleaning services offered at JW Marriott Cancun Resort & Spa? Crosby Street Hotel ranks #1 in New York City with approval from 22 reviewers like BlackBook, Jetsetter and Gayot. What food & drink options are available at JW Marriott Cancun Resort & Spa? Yes, dry cleaning and laundry service are offered to guests. JWマリオット・カンクン・リゾート&スパ Cancunの高級ホテルの中でも完璧な選択。 Marriott.co.jpに料金や空室状況をチェック。 空港の電話番号: +52 998 848 7200 ホテルへのアクセス: 11 km NE このホテルにはシャトルサービスはありません。 Enjoy free WiFi, free parking, and 3 outdoor pools. JW Marriott Cancun Resort & Spa vs The Ritz-Carlton, Cancun. At JW Marriott Cancun Resort & Spa our priority is to deliver a safe environment for our associates and clients by adapting our operations and by following both local regulations as well as Marriott's Global Cleanliness Program. The health and safety of our guests is our top priority: Blvd. The JW Marriott Cancun Resort & Spa is an upscale resort offering a serene atmosphere in the bustling Cancun hotel zone. The Fresh Air Beach Massage with the Spa at the JW Marriott Cancun resort is not to be missed while in Cancun. Con una gran selección de comodidades exclusivas entre las que elegir, nuestro hotel también ofrece fácil acceso a algunos de los destinos más visitados del área, incluyendo el centro de convenciones y el aeropuerto internacional de Cancún (CUN), la Riviera Maya e Isla Mujeres. Now $183 (Was $̶2̶9̶8̶) on Tripadvisor: JW Marriott Cancun Resort & Spa, Cancun. What are some restaurants close to JW Marriott Cancun Resort & Spa? This is the version of our website addressed to speakers of English in the United States. Likely not typical so we had to take advantage of it. Resort View An outside view of the JW Marriott Cancun Resort & Spa. JW Marriott Cancun Resort & Spa accetta queste carte di credito e si riserva il diritto di trattenere temporaneamente un importo prima del tuo arrivo. I was excited at the Club 21 at JW Marriott having a "special New Year's Eve" menu, with extended desserts until 10pm. However, dinner was average, and the extended dessert was nothing more than leftovers from dinner. See 415 traveler reviews, 1,073 candid photos, and great deals for JW Marriott Cancun Resort & Spa, ranked #29 of 237 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Many travelers enjoy visiting Zona Arqueologica El Rey (1.1 miles) and Scorpion’s Temple (1.7 miles). Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, https://www.marriott.com/hotels/maps/travel/cunjw-jw-marriott-cancun-resort-and-spa/?directPageRequest=true, COVID-19 updates and what to expect at our hotel. This is my third time in Cancun since “pandemic”. We ate most meals on PROPERTY either at the JW or regular. Enjoy instant benefits like our Best Rate Guarantee, Mobile Check-In, Free Wi-Fi and earn free nights only when you book directly on Marriott.com. While it seemed the staff was somewhat trying (they all wore masks inside and out) the hotel. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. This property does not participate in the Fine Hotels & Resorts program from American Express, so your booking options are limited to booki… We also recognize these are unusual times and we thank you for choosing to stay with us. Is parking available at JW Marriott Cancun Resort & Spa? Taxes and fees that are shown are estimates only. 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